AI SMS booking — text to book appointments
Example
Anna Hair Studio
Text us to book: 201-555-1234
By initiating a text conversation, you agree to receive automated transactional appointment messages from Anna Hair Studio. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
What this is
Greeta Chat Booking is a conversational SMS appointment service. Customers can start a conversation by texting a participating business’s designated number after seeing the disclosure above, and if a customer calls and the call is dropped or missed, Greeta can follow up by text.
Greeta may reply as an automated AI booking assistant for that business only — not for marketing from Greeta Voice or unrelated businesses.
You can text to
- Ask about availability
- Book, reschedule, or cancel an appointment
- Ask an appointment-related customer service question
After a missed or dropped call
If you call a business that uses Greeta and the call is dropped or missed — or you hang up, or something goes wrong on the line — Greeta can follow up by text. You can then book, reschedule, or cancel in the same AI SMS conversation. These texts are service follow-ups to your own call: they go only to people who called the business, and you can reply STOP at any time to stop messages (HELP for help). How missed-call text-back works →
Hi! I am the virtual assistant for Studio Bella. We noticed your recent call. I can help book an appointment. Reply with the service and time you would like. Reply STOP to unsubscribe.
Appt hair cut
What type of haircut would you like?
- Women's Haircut - option 2
- Gentlemen's Haircut
- Boy's Haircut (10 years and under)
- Girls' Haircut - 10 Years and Under
- Buzz Cut
- Trim (No Blow-Out)
Women's Haircut - option 2.
For Women's Haircut - option 2, I have:
Monday 10/05/2026:
A) 9:00 AM - Jagoda
B) 9:15 AM - Jagoda
C) 10:00 AM - Jane
Which time works for you? You can give me the time or letter.
C
I can reserve Women's Haircut - option 2 with Jane for Alex Morgan.
Monday 10/05/2026 10:00 AM. Shall I book it?
Yes, please book it.
Your appointment is booked: Women's Haircut - option 2 with Jane for Alex Morgan.
Monday 10/05/2026 at 10:00 AM. See you then!
Real example conversation · only the business name and customer name were changed
Consent and privacy
- SMS consent is not created by accepting Terms or Privacy Policy alone.
- Consent applies only to the business you texted or called.
- Transactional appointment consent is not marketing consent.
- Consent is not a condition of purchase.
For businesses · Greeta Chat Booking (SMS Booking)
How activation works
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01
Turn on Greeta Chat Booking
In your Greeta dashboard, enable the Greeta Chat Booking option for your business.
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02
Copy the ready-made disclosure
Use this public text for your social ad, website, or in-business sign — fill in your business name and phone number. Or use the free SMS disclosure generator to fill those fields for you:
TEXT US TO BOOK, RESCHEDULE OR CANCEL ✨ Text [BUSINESS PHONE NUMBER] By texting us, you agree to receive automated appointment and customer-care messages from [Business Name] powered by Greeta Voice. Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out. Consent is not a condition of purchase. Terms: greetavoice.com/customer-terms Privacy: greetavoice.com/customer-privacy
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03
Publish it where clients will see it
Post or place the disclosure so customers know they can text you to book by SMS — this is your public “ad” / notice to clients.
- Facebook page / post
- Instagram profile or post
- Your website
- Physical sign or sticker in the business
-
04
Send Greeta the proof
Email a screenshot or photo of the live disclosure to inquiry@greetavoice.com (fan page, post, site page, or in-store sign).
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05
Greeta reviews — then ACTIVE
We verify the disclosure includes all required elements. Only after approval do we set Chat Booking to active.
Chat Booking → ACTIVE
What we check on your screenshot
- Business name
- SMS / business number
- Transactional purpose (appointment messages)
- Message frequency
- Message & data rates may apply
- STOP to opt out · HELP for help
- Consent is not a condition of purchase
Opt-in process
Customers can start a conversation by texting the business number after seeing that disclosure. The screenshot gives Greeta an internal record that SMS booking was not enabled without proof.
Privacy Policy
Your Privacy Policy must clearly state that end users’ personal information will not be shared with third parties for marketing purposes. See the Customer Privacy Policy.
Related: Customer Terms · Customer Privacy