How a voice AI call works
- Listen. The caller speaks; the software turns speech into text.
- Understand. It works out what the caller wants — for example “a women’s haircut on Monday”.
- Act. It checks your real calendar and your team’s availability, then books, moves, or cancels.
- Reply. It answers out loud and confirms the details.
You can see this in a real test call transcript: the caller asks for a haircut, picks “any available person”, and ends with a confirmed time — in about a minute.
What you set up
- Your services and how long they take.
- Your team, their days off, and the services each person performs.
- Your business hours and closed days.
- Your calendar: Square (two-way sync) or the Greeta All-in-One calendar. See integrations.
- Call forwarding from your existing number. See the forwarding guide.
What it costs
Greeta’s demo is $0 with 30 minutes of test calls and no credit card. Paid plans start with Booking Solo at $39 a month, Text Solo at $99, Voice Solo at $109, and Complete Solo — voice, AI text, and calendar — at $139; Growth and Pro plans add more minutes and team members, and annual billing saves 15%. Extra voice minutes are $0.30 each. Current details are on the pricing page.
Privacy and trust basics
- Greeta identifies as your automated assistant and can’t be set up to claim it’s human.
- Call recording is optional and you control it in settings; without recording, no call audio is stored.
- We don’t sell personal information or use identifiable customer calls, transcripts, or recordings to train AI models.
Questions to ask before you buy any voice AI
- Can I hear a real call, not just a demo script?
- Does it write into my calendar during the call?
- What happens when it can’t help — can the caller reach a person?
- What exactly is included, and what happens past the limits?
- Who owns the data, and is it used to train models?
A tiny glossary
- Voice AI: software that holds spoken conversations.
- AI receptionist: voice AI set up to answer a business’s calls and handle routine requests.
- Call forwarding: sending calls from one number to another.
- Text-back: an automatic text sent after a missed or dropped call, only to people who called your business.
What to look for when choosing a provider
- It books into the calendar you actually use, not a separate one you must check.
- It’s honest about its limits and has a clear path to a human.
- Pricing is published and you can test it before paying.
- It covers the languages your customers speak.
- Setup is something you can finish yourself, with help available.
A low-risk way to start
Start with the free demo and a few test calls. If you like what you hear, set up call forwarding so Greeta only answers when you can’t — you keep picking up the calls you want, and nothing is lost on the ones you miss. Review the first bookings, adjust your services and hours, and expand from there. See pricing for plan details.
Common worries, answered plainly
“Will customers mind talking to an AI?” Some will prefer a person, which is why a clear handoff matters. Most callers mainly want the appointment sorted quickly, and a friendly assistant that says upfront it’s a virtual assistant and then books on the spot usually does that. “What if it gets something wrong?” That’s why you test first, read your bookings in the first weeks, and keep your calendar as the single source of truth.