Legal — End Customers

Customer Terms of Service

J.A.P TECH CONSULTING LLC (dba Greeta Voice)
Effective: June 21, 2026 · Last updated: August 27, 2026
For salon clients and callers — not salon owners.
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Who these terms are for

These Customer Terms apply if you interact with a participating business (such as a salon) through Greeta Voice—by phone, SMS, or related channels.

If you are a business owner signing up for Greeta Voice, see our Business Terms of Service.

Acceptance

By using Greeta Voice-powered communications with a participating business, you agree to these Terms and acknowledge our Customer Privacy Policy.

Acceptance of these Terms or the Customer Privacy Policy does not, by itself, constitute consent to receive SMS marketing messages or other SMS messages for which separate consent is required.

SMS consent is collected separately through the applicable consent method for the applicable messaging program.

Consent to receive SMS is not a condition of purchasing goods or services from a participating business.

Service description

Greeta Voice helps participating businesses with:

Greeta Voice operates on behalf of the participating business, not as the salon or service provider itself.

The participating business remains responsible for the goods and services it provides to customers, including pricing, service quality, appointment availability, and fulfillment of appointments.

Automated assistant

You may interact with an automated AI assistant, not a human employee of Greeta Voice.

The assistant may communicate by phone or SMS and performs routine booking, scheduling, and appointment-related customer service tasks based on the participating business's configuration.

Greeta may identify itself as the participating business's automated or AI booking assistant.

If a communication is transferred to the participating business, you may then interact directly with its staff.

Communications and SMS Consent

Greeta Voice supports different messaging consent methods depending on how the customer interaction begins.

Transactional appointment messaging is separate from marketing or promotional messaging.

1. Appointment SMS consent during a voice call

During a booking or customer-service phone call, a customer may be asked whether they would like to receive transactional appointment-related SMS from the participating business.

If the customer provides verbal consent, the customer may receive messages such as:

This consent applies to the identified participating business and the applicable appointment-related messaging program.

It does not constitute consent to receive unrelated marketing or promotional SMS.

2. Customer-Initiated Greeta Chat Booking

Greeta Chat Booking is a customer-initiated conversational SMS appointment service.

A customer may voluntarily initiate an SMS conversation with a participating business's designated business phone number after being presented with the applicable SMS disclosure.

Customers may text the participating business to:

By voluntarily initiating the SMS conversation after viewing the applicable disclosure, the customer agrees and consents to automated transactional responses necessary to answer the inquiry and manage the appointment.

Greeta may respond as an automated AI booking assistant acting on behalf of the specific participating business contacted by the customer.

The first automated response may identify:

Learn more: Greeta Chat Booking.

Business-Specific Consent

Consent to receive SMS from one participating business applies only to that business and the applicable messaging program.

The consent is not automatically transferred to:

Marketing and Promotional Messages

Transactional appointment consent does not constitute consent to receive marketing or promotional SMS.

Greeta Chat Booking consent may not be used for unrelated marketing.

If marketing or promotional SMS is offered in the future, any consent required for that messaging will be collected separately in accordance with applicable law and messaging-provider requirements.

Acceptance of these Terms, the Customer Privacy Policy, or use of Greeta Chat Booking does not substitute for required marketing consent.

SMS Program

Depending on the messaging program and consent method, customers may receive appointment-related SMS such as:

Message frequency varies.

Message and data rates may apply.

Consent is not a condition of purchase.

STOP and Opt-Out

Customers may reply STOP at any time to opt out of the applicable SMS messaging program.

After replying STOP, the customer may receive one final confirmation message confirming that the opt-out request was processed.

No further messages will be sent through that messaging program unless the customer later provides valid consent again or re-initiates communications in a manner permitted by applicable law and messaging-provider requirements.

HELP

Customers may reply HELP for assistance.

Where applicable, the HELP response should identify the participating business or messaging program and provide a method of obtaining additional assistance.

Customers may also contact the participating business directly or contact:

legal@greetavoice.com

Mobile Information and Messaging Consent

Mobile information, including mobile phone numbers, SMS opt-in data, SMS opt-out data, and messaging consent, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be processed by the participating business and contracted service providers only as necessary to provide telecommunications, hosting, security, AI processing, appointment management, compliance, and related technical services.

Those service providers are not permitted to use customer mobile information or messaging consent for their own marketing or promotional purposes.

For more information, see the Customer Privacy Policy.

Call recording

If the business has enabled recording, you may be notified that the call may be recorded. If you do not consent where required by law, you may end the call. Continuing the call after disclosure may constitute consent as permitted by applicable law.

Call recording consent is separate from SMS consent.

Relationship with the Participating Business

Greeta Voice provides technology and automated communications on behalf of participating businesses.

Greeta Voice does not provide the salon, beauty, grooming, or other underlying services purchased from the participating business.

The participating business is responsible for:

Your responsibilities

Provide accurate contact and appointment information. Do not use the service for unlawful, abusive, or emergency purposes.

Greeta Voice is not an emergency service. For emergencies, call 911 or local emergency services.

Availability

We and participating businesses strive for reliable service but do not guarantee uninterrupted availability. AI may make mistakes; verify important details with the business.

Limitation of liability

To the maximum extent permitted by law, Greeta Voice shall not be liable for indirect, incidental, special, or consequential damages arising from use of these communications services.

Our total liability for any claim relating to your use as an End Customer shall not exceed one hundred U.S. dollars ($100.00) unless a higher minimum is required by applicable law.

Changes

We may update these Terms by posting a revised version with an updated date. Material changes may require additional notice where mandated by law. Continued use after non-material changes constitutes acceptance where permitted by law.

August 27, 2026 Update

This update adds terms governing:

The existing process allowing customers to provide verbal consent during a voice booking call for transactional appointment-related SMS remains available.

Acceptance of an updated version of these Terms does not, by itself, create SMS consent where separate SMS consent is required.

Contact

J.A.P TECH CONSULTING LLC (dba Greeta Voice)

111 Town Square Place, Suite 1201, Jersey City, NJ 07310

Email: legal@greetavoice.com

Related: Customer Privacy Policy · Greeta Chat Booking · Business Terms (for salon owners)

Salon owners: you are responsible for informing your clients as required by applicable law.